Service

Providing The Service & Support You Deserve

Atlanta Business Technologies (ABT) understands that the purchase of your office products are just the first step in a long relationship with the vendor you’ve selected. The second and final step that will ensure your long-term satisfaction is providing the support you deserve. From setup to installation, to ongoing technical support services, our highly trained, highly motivated experts of Xerox, Ricoh, Canon & Lexmark products can help your organization work more productively. We work diligently to ensure your equipment operates at peak performance with a minimum of downtime. We truly understand that many of our clients need to have their work uninterrupted for their teams to focus on the business at hand.

ABT's Service Agreement Advantages: Top 10

Our Professional Service teams are here for you. We can help fortify your business’ infrastructure, increase your up-time and implement cost saving opportunities to help your business grow.

Cut costs on printing consumables, service and your cost-per-page.
Reduce waste by only ordering the supplies you need with no “leftovers.”
Increase productivity by automating meter reads, no need to submit reads manually, not even when placing a consumable order.
Free up your IT resources for more business critical tasks rather than supporting output devices.
Control and forecast budgets accurately by setting your printing and supply costs up-front.
Experienced technicians undergo extensive training as well as factory training and certification.
Quarterly preventative maintenance provided by our service technicians helps your machines improve their up time.
Live remote technical support with tools that allow a member of our support team to view your computer desktop and share control of your mouse and keyboard to get you on your way to a solution.
Our trained engineers will be on-site with hands-on technical support by the next business day or even sooner in most regions.
Includes all parts, labor, service and travel. Contract also includes supplies such as toner. You’re only responsible for paper and staples.

Ongoing Support

Have a technical issue or just need unscheduled maintenance? Use the following email: Service@atlbustech.com.
Understanding that situations arise and that a large printing job may require replenishment of supplies, use the following email: Supplies@atlbustech.com with your name, email, company name, and copier make/model and we will get them to you as soon as possible.
Need to speak with a Sales Specialist for upgrade options? Use the following email: Sales@atlbustech.com.